SHIPPING POLICY

Order Confirmation and Processing

After you place your order, you'll receive a confirmation email. Please allow 1-3 business days for processing before your order is shipped. Keep in mind that processing time is separate from shipping time; the total time to receive your order combines both.

Shipping occurs only on business days (Monday to Friday). Orders placed on weekends or holidays will be processed on the following business day.

Tracking Your Order

Once your order ships, you’ll receive a shipping confirmation email containing your tracking number. Please allow 1-3 business days for tracking information to update.

If you don’t see these emails in your inbox, please check your spam folder.

Shipping Costs

During our clearance sale campaigns, we cover all shipping costs, making delivery completely free with no minimum order requirement. We take care of all customs duties, taxes, and fees on your behalf, so you can relax knowing there are no additional costs upon receiving your package.

Shipping Your Order

We understand how excited you are to receive your new purchase. To keep our prices fair, we batch orders and ship them once we reach a minimum quantity. We appreciate your understanding as we work towards a more sustainable future. Due to high demand, please expect delivery within 7-12 business days.

Changes to Our Shipping Policy

We reserve the right to modify this Shipping Policy at any time without prior notice. Please check for updates before making a purchase. Your continued use of Nebu Melbourne products indicates acceptance of any changes.

For any questions or concerns regarding our Shipping Policy, don’t hesitate to reach out to us.

How to Place an Order

Select Your Product: Visit the product page and click the black "Add to cart" button to add your desired item to your shopping cart. Make sure you've selected the correct variants before proceeding.
Proceed to Checkout: Click the "Proceed to checkout" button, enter your address details, and double-check that all information is correct.
Free Shipping Confirmation: On the dispatch page, confirm your address details again and note that shipping is free as a token of our appreciation.
Payment: Choose your preferred payment method from our SSL-encrypted options for secure processing:
- Credit card (AMEX, Mastercard, Maestro, Visa)
Finalize Your Order: Click "Complete Order" to be redirected to your chosen payment method's page, then follow the instructions to complete your purchase.